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Hostal Marissal: Spacious rooms and amenities for a comfortable stay.
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Phone service from 11:00 a.m. to 7:00 p.m.
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Need help with your booking? Call us: +34 951 62 48 48

Frequent Questions

We hope you find answers to any questions you may have when booking our accommodations. You can also contact any of our advisors at (+34) 952 520 199.

Reservations and Cancellations

  • How can I book a room at your hotel?
    You can book through our website , by calling us at (+34) 952 520 199 or by sending an email to reservas@hostalmarissal.com .
  • What types of rooms do you offer?
    We have the following types of rooms:
    - Economic
    - Standard Double (exterior view with double bed) - Standard Twin with exterior view
    - Doubles with Ocean View
    - Apartment with two bedrooms and sea views
  • What is your cancellation policy?
    Our cancellation policy may vary depending on the season. You can cancel free of charge from 48 hours to 15 days in advance if you choose the flexible rate. If you choose the non-refundable rate, your payment will not be refunded. We recommend reviewing the specific conditions during the booking process.
  • How can I modify or cancel my reservation?
    If you booked through an agency, you must contact them directly. If your reservation was made with us, you can manage it in the "My Reservations" section of our website, by entering your email address and tracking number, or by calling us at +34 952 520 199.
  • How can I pay for my reservation?
    If your rate is flexible, payment for the first night is required at the time of booking and is payable by credit card. The remainder of your stay will be paid upon arrival at the hotel.
    If your rate is non-refundable, the full amount of your stay will be charged upon confirmation of your reservation.
  • Do I need a credit card to book?
    Yes, payment is required for the first night if your rate is flexible and the full stay if it is non-refundable.
  • What payment methods do you accept?
    We accept credit or debit cards and cash.
  • Do you offer discounts for groups or families?
    Yes, we offer discounts for groups of 30 or more people. For more information, please contact us at reservas@hostalmarissal.com .
  • Do you have any special offers or promotional packages?
    Yes, check out our offers online. Plus, if you become a member of the Be-Dorobe Club, you can enjoy exclusive discounts.
  • How can I confirm my reservation?
    You will receive a confirmation email after making your reservation on our website, to the address you provided during the reservation process.
  • What should I do if I don't receive my booking confirmation?
    Please check your spam folder. If you haven't received it, please email us at reservas@hostalmarissal.com or call us at +34 952 52 01 99 , and we'll be happy to help you.

Arrival and departure

  • How can I check in?
    We inform you that the physical reception of the Hostal Marissal is open from 14:00 to 18:00.

    For arrivals after 18:00, it is essential that guests contact the accommodation in advance, as check-in will be autonomous following these steps:

    1. Online check-in: All guests in the booking must have completed the online check-in before arrival. This can be done through the following link: Online check-in or by scanning the QR code attached in this email.

    2. Access to the building and accommodation: Once check-in is completed, the guest will receive the instructions for accessing the building and their assigned accommodation via email or messaging.

    Código QR - Registro online

    Emergency number
    In case of emergency, our colleagues at the Hotel Nerja Club are available 24 hours a day at the phone number: (+34) 952 52 01 00.

    We appreciate your cooperation and kindly ask you to pass this information on to the guests to ensure a smooth arrival and stay.
  • What time can I check in?
    From 2 p.m.
  • What time should I check out?
    Before 12:00 h.
  • Can I request an early check-in or late check-out?
    Yes, but it's subject to availability and incurs a surcharge. Please inquire at reception or email reservas@hostalmarissal.com.
  • What documents do I need to present when registering?
    You must present your identification document: DNI, passport, NIE (National Identity Document), residence card, or Spanish driver's license.
  • Do you have a luggage storage service?
    No, but you can leave your luggage in a secure area of our restaurant under surveillance.
  • Where can I park my car?
    The nearest parking lots are:
    - Balcón de Europa Public Parking (300 m)
    - Los Huertos Parking (750 m)
  • How do I get to the hotel from the airport/train station/etc.?
    You can arrive by bus with www.alsa.es , by renting a car or by hiring a transfer service with our trusted provider: Transfers and Experiences .

    Notice (non-EU/non-Schengen passports): Border control at the airport may take longer due to the EES/SES system. We recommend arriving early. Official information: https://travel-europe.europa.eu/
  • Do you offer airport shuttle service?
    Yes, we offer a high-quality transfer service through a specialized company: Transfers and Experiences

Services and Facilities

  • Does it have WIFI?
    Yes, we offer free Wi-Fi for all our guests.
  • Is breakfast included in the room rate?
    Yes, breakfast is included, except for room-only reservations. If you wish, you can add it as an extra upon arrival directly at the hotel.
  • What does the bed and breakfast plan consist of?
    Accommodation with breakfast included
  • What does the half-board plan consist of?
    Accommodation includes breakfast and dinner. Drinks are not included and must be paid directly at the restaurant based on consumption. Breakfast is buffet-style, and dinner is à la carte.
  • Do you have a restaurant or bar?
    Yes, the Marissal Restaurant is on the Balcón de Europa. See the menu here: Marissal Restaurant .
  • What type of cuisine do you offer in your restaurant?
    Mediterranean cuisine
  • Is there room service?
    We do not have room service.
  • Is there an entertainment program for adults and children?
    No
  • Do you have rooms for people with reduced mobility?
    No, although we have an elevator and rooms with showers.
  • Is there a dress code to enter the restaurant?
    No, although bathing suits and wet suits are not permitted.
  • Is there a safe in the room?
    Yes, we have safes in the rooms for an additional charge.
  • Do you provide toiletries?
    Yes, body wash and shampoo.
  • Do you have laundry service?
    No
  • Do you accept pets?
    Pets are not allowed in the hotel.

Rooms

  • What does each room type include?
    All our rooms have free Wi-Fi, a private bathroom, a hairdryer, towels, air conditioning/heating, a kettle, and an iron upon request. We offer a refrigerator rental service for an additional fee. They also have a Juliet balcony, adding a special touch to your stay.
  • Are there rooms with sea/mountain/etc. views?
    Yes, rooms in this category have sea and mountain views.
  • What is your cancellation policy?
    Our cancellation policy may vary depending on the season. You can cancel free of charge from 48 hours to 15 days in advance if you choose the flexible rate. If you choose the non-refundable rate, your payment will not be refunded. We recommend reviewing the specific conditions during the booking process.
  • Do you have smoking rooms?
    No, all our rooms are smoke-free.
  • What power adapters do I need?
    Type F plugs.

General Information

  • What is the address and phone number of the hotel?
    - Address: Plaza Balcón de Europa 3, 29780 Nerja, Málaga. - Telephone: +34 952 52 01 99
  • How can I contact the hotel?
    You can contact us by phone at +34 952 52 01 99 or by email at reservas@hostalmarissal.com
  • What is your privacy policy?
    You can consult our Privacy Policy directly on the website: website
  • Do you have a loyalty program?
    Yes, we have the Be-Dorobe Club program for our frequent guests.
  • What activities can I do near the hotel?
    - Visit the Balcón de Europa and its impressive views.
    - Enjoy the beaches of El Salón and Calahonda.
    - Explore the Nerja Caves and its museum.
    - Practice water activities such as kayaking, snorkeling, and paddle surfing at Burriana Beach.
    - Take hiking trails in the area.
  • What tourist attractions do you recommend I visit?
    - Nearby towns: Torrox, Frigiliana, Vélez-Málaga, La Herradura and Almuñécar.
    - Featured cities: Malaga and Granada.
  • Where can I exchange money?
    We recommend doing this at a bank.
  • What language is spoken at the hotel?
    Spanish and English.

Additional questions

  • Do you offer babysitting services?
    We do not have this service.
  • Do you have a car rental service?
    No, but we can advise you on nearby options.
  • Do you organize excursions or activities for guests?
    We don't organize excursions directly, but we're happy to advise you and recommend the best activities and excursions in the area based on your interests. You can also check out the excursion options and available dates on our website: Transfers and Experiences .
  • What to do in case of emergency?
    Stay calm and follow the evacuation protocol posted in the rooms. If necessary, call +34 952 520 100 extension 1, 112, or the various state security forces and agencies, depending on the situation.