Frequently Asked Questions — Hostal Marissal by Dorobe, Nerja

Name: H. Marissal By Dorobe
Address: Pl. Balcón de Europa, 3, Nerja, Malaga, 29780, ES
Telephone: 952 52 01 99
Price range: €40 - €180
Rating: 3.7

We hope you find answers to any questions you may have when booking our accommodations. You can also contact any of our advisors at (+34) 952 520 199.

Reservations and Cancellations

How can I book a room at your hotel?
You can book through our website , by calling us at (+34) 952 520 199 or by sending an email to reservas@hostalmarissal.com .
What types of rooms do you offer?
We have the following types of rooms:
- Economic
- Standard Double (exterior view with double bed) - Standard Twin with exterior view
- Doubles with Ocean View
- Apartment with two bedrooms and sea views
What is your cancellation policy?
Our cancellation policy may vary depending on the season. You can cancel free of charge from 48 hours to 15 days in advance if you choose the flexible rate. If you choose the non-refundable rate, your payment will not be refunded. We recommend reviewing the specific conditions during the booking process.
How can I modify or cancel my reservation?
If you booked through an agency, you must contact them directly. If your reservation was made with us, you can manage it in the "My Reservations" section of our website, by entering your email address and tracking number, or by calling us at +34 952 520 199.
How can I pay for my reservation?
If your rate is flexible, payment for the first night is required at the time of booking and is payable by credit card. The remainder of your stay will be paid upon arrival at the hotel.
If your rate is non-refundable, the full amount of your stay will be charged upon confirmation of your reservation.
Do I need a credit card to book?
Yes, payment is required for the first night if your rate is flexible and the full stay if it is non-refundable.
What payment methods do you accept?
We accept credit or debit cards and cash.
Do you offer discounts for groups or families?
Yes, we offer discounts for groups of 30 or more people. For more information, please contact us at reservas@hostalmarissal.com .
Do you have any special offers or promotional packages?
Yes, check out our offers online. Plus, if you become a member of the Be-Dorobe Club, you can enjoy exclusive discounts.
How can I confirm my reservation?
You will receive a confirmation email after making your reservation on our website, to the address you provided during the reservation process.
What should I do if I don't receive my booking confirmation?
Please check your spam folder. If you haven't received it, please email us at reservas@hostalmarissal.com or call us at +34 952 52 01 99 , and we'll be happy to help you.

Arrival and departure

How can I check in?
We inform you that the physical reception of the Hostal Marissal is open from 14:00 to 18:00.

For arrivals after 18:00, it is essential that guests contact the accommodation in advance, as check-in will be autonomous following these steps:

1. Online check-in: All guests in the booking must have completed the online check-in before arrival. This can be done through the following link: Online check-in or by scanning the QR code attached in this email.

2. Access to the building and accommodation: Once check-in is completed, the guest will receive the instructions for accessing the building and their assigned accommodation via email or messaging.

Emergency number
In case of emergency, our colleagues at the Hotel Nerja Club are available 24 hours a day at the phone number: (+34) 952 52 01 00.

We appreciate your cooperation and kindly ask you to pass this information on to the guests to ensure a smooth arrival and stay.
What time can I check in?
From 2 p.m.
What time should I check out?
Before 12:00 h.
Can I request an early check-in or late check-out?
Yes, but it's subject to availability and incurs a surcharge. Please inquire at reception or email reservas@hostalmarissal.com.
What documents do I need to present when registering?
You must present your identification document: DNI, passport, NIE (National Identity Document), residence card, or Spanish driver's license.
Do you have a luggage storage service?
No, but you can leave your luggage in a secure area of our restaurant under surveillance.
Is there an airport shuttle service from Malaga Airport?
Yes. The hostel offers a shuttle service to and from Malaga Airport. To check availability and prices, please contact reception.
Is there parking at the hostel?
The hostel does not have its own parking. There is paid public parking in the vicinity of the Balcón de Europa. Given that the hostel is in a pedestrian area of the historic center, it is recommended to check parking options when making your reservation.
What are the check-in and check-out times?
Check-in is from 14:00 to 23:00 and check-out is until 12:00.

Services and Facilities

Does it have WIFI?
Yes, we offer free Wi-Fi for all our guests.
Is breakfast included in the room rate?
Yes, breakfast is included, except for room-only reservations. If you wish, you can add it as an extra upon arrival directly at the hotel.
What does the bed and breakfast plan consist of?
Accommodation with breakfast included
What does the half-board plan consist of?
Accommodation includes breakfast and dinner. Drinks are not included and must be paid directly at the restaurant based on consumption. Breakfast is buffet-style, and dinner is à la carte.
Do you have a restaurant or bar?
Yes, the Marissal Restaurant is on the Balcón de Europa. See the menu here: Marissal Restaurant .
What type of cuisine do you offer in your restaurant?
Mediterranean cuisine
Is there room service?
We do not have room service.
Does the hostel have a pool?
No. El Marissal is an urban boutique hostel in the historic center of Nerja. For guests looking for a pool and spa in Nerja, the Hotel Nerja Club & Spa (also part of Dorobe Hotels, 1 km away) is the alternative.
Does the hostel have a restaurant?
Yes. The hostel has its own restaurant serving breakfast, lunch, and dinner. Breakfast may be included in the rate depending on the booking plan; it is advisable to check at the time of booking. It is open from February to October, as well as during the Christmas season.
Is there Wi-Fi at the hostel?
Yes, the hostel offers free Wi-Fi.
Are pets allowed?
No. The hostel does not allow pets.
Do you provide toiletries?
Yes, body wash and shampoo.
Do you have laundry service?
No
Do you accept pets?
Pets are not allowed in the hotel.

Rooms

What does each room type include?
All our rooms have free Wi-Fi, a private bathroom, a hairdryer, towels, air conditioning/heating, a kettle, and an iron upon request. We offer a refrigerator rental service for an additional fee. They also have a Juliet balcony, adding a special touch to your stay.
Are there rooms with sea/mountain/etc. views?
Yes, rooms in this category have sea and mountain views.
Is the hostel accessible for guests with reduced mobility?
The hostel does not have rooms adapted for guests with reduced mobility.
Is the apartment suitable for families with children?
Yes. The Vista Mar apartment can accommodate 4 people, with two separate bedrooms, two bathrooms, and an equipped kitchen. It is the most suitable option in the hostel for families or for stays of more than a week that require autonomy.
How many rooms does the hostel have?
The hostel has 23 units: 22 double rooms and 1 apartment. The double rooms are divided into three categories based on views and amenities: Economy, Double or Twin, and Sea View. The apartment has two bedrooms, two bathrooms, and its own kitchen.

General Information

What is the address and phone number of the hotel?
- Address: Plaza Balcón de Europa 3, 29780 Nerja, Málaga. - Telephone: +34 952 52 01 99
How can I contact the hotel?
You can contact us by phone at +34 952 52 01 99 or by email at reservas@hostalmarissal.com
What is your privacy policy?
You can consult our Privacy Policy directly on the website: website
Do you have a loyalty program?
Yes, we have the Be-Dorobe Club program for our frequent guests.
What activities can I do near the hotel?
- Visit the Balcón de Europa and its impressive views.
- Enjoy the beaches of El Salón and Calahonda.
- Explore the Nerja Caves and its museum.
- Practice water activities such as kayaking, snorkeling, and paddle surfing at Burriana Beach.
- Take hiking trails in the area.
Where exactly is Hostal Marissal?
The hostel is located at Paseo Balcón de Europa, 3, in the historic center of Nerja (Málaga). It is less than a 2-minute walk from the Balcón de Europa viewpoint and 3 minutes from El Salón Beach. It can be reached by car from Málaga airport in approximately 45 minutes.
What is the best time of year to visit Nerja?
Nerja has a mild climate all year round thanks to the protection of the Sierra de Almijara. The high season is from June to September, with temperatures between 25 and 35 °C and very busy beaches. The months of May, October, and November offer good weather, quieter beaches, and lower prices. Winter is mild (14–18 °C).
How far is the hostel from the beach?
The nearest beach is El Salón Beach, a 3-minute walk away. Burriana Beach, the largest in Nerja, is about a 15-minute walk or 5-minute drive away.

Additional questions

Do you offer babysitting services?
We do not have this service.
Do you have a car rental service?
No, but we can advise you on nearby options.
Do you organize excursions or activities for guests?
We don't organize excursions directly, but we're happy to advise you and recommend the best activities and excursions in the area based on your interests. You can also check out the excursion options and available dates on our website: Transfers and Experiences .
What to do in case of emergency?
Stay calm and follow the evacuation protocol posted in the rooms. If necessary, call +34 952 520 100 extension 1, 112, or the various state security forces and agencies, depending on the situation.